Patient Engagement

Patient Engagement

Patient experience is at the forefront of everything we do, that is why we prioritize supporting our partners with full-service patient engagement tools.

Build trust with your patients  

Prioritizing patient engagement in your RCM process can help with everything from improving collections to increasing patient and partner loyalty to your medical group for the long term.

Unique claims resolution technology

Full-service 24/7 patient support call center

Easy-to-access electronic patient payment portal

Advance payment capability

Patient-friendly paper statements

Unlimited text and email campaigns

Seamless credit card payment posting

Custom payment plans

Because of their great understanding of our business and their creative approach, their team has become a phenomenal advisor. Their creative solutions push us to improve our processes and become better at what we do. We work together to find ways to balance risk and rewards to optimize our revenue cycle processes.

Adam Spiegel, CEO
NorthStar Anesthesia

Why our partners trust our patient engagement services

Exceptional patient support

Our call center is staffed 24/7 by agents trained and empowered to help patients set up payment plans, update insurance, and answer questions about bills. Our call abandonment rate is less than 1.5%, as patients feel supported and heard.

Intelligent reporting

We monitor our patient call center with our proprietary data analytics program. This data allows us to continually improve our patient service.


Learn how our patient engagement services can enhance your revenue cycle.

Let’s talk about how our processes can be an extension of your patient care quality and service initiatives.